Supportworks Version 6.0.08
After Installation of Update - Program Fails to
If you have not rebooted the computer after
installation of the program update, do so now.
If that does
not resolve the problem, then close the Supportworks program.
Next open the control panel and open "Add/remove programs"
(for XP) or "Programs and features" (for Windows7 &
Vista). Scroll down to "Supportworks60" and delete it.
Re-install the program by
downloading it from the internet www.supportworks.net/software
- the installer is: "SupportworksSetup6008.msi” You
should be able to just select "run" and it will download it,
and then select "run" again to actually start the installation
IF THAT DOES NOT RESOLVE THE PROBLEM,
Locate the "current.mdb" file (it will be
in different places depending upon your operating
For Windows7 & Vista the file is
\Program Data \Supportworks60\184.108.40.206\Data
For Windows XP, the file is located
and Settings\All Users\ApplicationData
Once you locate the file, delete it. Then
reopen supportworks - this file will regenerate. The program
may take a little longer to open the first time. This should
resolve the problem.
If you encounter an error
other than described here - please click on the "copy" button
and attached the error message from your clipboard to an email
and send it to: email@example.com.